Refund and Returns Policy

Hassle-Free Shopping Guaranteed: AJNABI’s Refund and Returns Policy

At AJNABI, we understand that online shopping can sometimes come with uncertainties. That’s why we’ve crafted a comprehensive Refund and Returns Policy to ensure that your shopping experience is as worry-free as possible. As a Kuwait-based online e-commerce platform specializing in second-hand electronics sourced from Dubai, we are committed to providing our customers with peace of mind and satisfaction.

Our Refund and Returns Policy is designed to accommodate various situations while prioritizing fairness and transparency. Whether you’ve received a product that doesn’t meet your expectations or simply changed your mind, we’ve got you covered.

1. Satisfaction Guaranteed: We stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return it within [03] days of receiving it for a full refund or exchange. The item must be in its original condition, with all accessories and packaging intact.
2. Quality Assurance: Each product undergoes meticulous inspection and refurbishment processes to ensure that it meets our high standards of quality. However, in the rare event that you receive a defective or malfunctioning item, we will gladly provide a replacement or refund, depending on your preference.
3. Easy Returns Process: Returning an item is hassle-free with AJNABI. Simply contact our customer service team within the specified return period time 03 days to initiate the process. We’ll guide you through the necessary steps and provide you with a return shipping label, making the return process convenient and efficient.
4. Transparent Communication: We believe in keeping our customers informed every step of the way. You’ll receive updates on the status of your return and refund, ensuring transparency and peace of mind throughout the process.
5. Exclusions and Limitations: While we strive to accommodate all reasonable return requests, certain conditions and limitations may apply. Please refer to our detailed Refund and Returns Policy on our website for specific terms and conditions.

At AJNABI, your satisfaction is our top priority. Our Refund and Returns Policy reflect our commitment to providing a seamless and enjoyable shopping experience, backed by trust, reliability, and exceptional customer service. Shop with confidence knowing that we’ve got your back every step of the way.